These conditions are reserved for the Norwegian market and Norwegian consumers.
(including the Personal Data Protection Regulation - GDPR)
Prices/Payment
All prices are stated in Norwegian kroner and include VAT. Ordering is done using
of the contact form on the Sowin website or by sending an email. We will then send an invoice.
The item(s) will only be sent when our first agreed payment has been registered.
Order confirmation
When an order has been completed, you will receive an e-mail with the agreed first
percentage payment, when it is paid the order and order are confirmed. When
payment has been received, you will receive a receipt to your e-mail address.
We reserve the right to cancel your order or parts of it, if
the product is sold out. If an item is sold out, you will be notified of this, possibly together
with information about what we can offer instead.
Delivery
Ordered goods are sent by carrier and shipping is not included in the price.
If SoWin advances the shipping, the shipping costs will be invoiced after.
Delivery time depends on charterer and place of delivery, and is normally the same on arrival
day it is sent.
Right of withdrawal/Complaint
The Right of Cancellation Act only applies to consumer purchases, and gives a free right of cancellation within 14 days
after payment.
If you regret the purchase, you pay the return shipping yourself.
All returns must be sent in wrapped original packaging, with all accessories.
In the event of a warranty defect, complaint or need for repair, this is agreed before the product
sent in. SoWin provides guarantees in accordance with the Norwegian Purchase Act and the Consumer Purchase Act
private persons. Products with an extended warranty have this written on the product info.
Important information regarding warranty.
The guarantee requires that the products are used and preserved in a responsible manner.
Frost damage, water damage or other damage caused by the user is not covered
of the warranty. Carefully read the accompanying user and safety instructions
with the products.
The guarantee also disappears as soon as changes are made to any of the products
and/or that they are opened. This also applies to settings on BMS without approval
from SoWin.
The customer will pay for return, but Sowin Power can provide pick-up and transportation of bought power station. To return goods customer must make contact with seller within 14 days after delivery. Take contact on email or phone.
To send a complaint about the product please send us an email.
External influences including unusual physical or electrical stress are not covered
(power failure, inrush, lightning, flood, fire, accidental failure, etc.)
Connected equipment that is not suitable with our products is also not covered. It is
it is therefore important to ensure that all equipment is compatible (unit etc.).
**NB! **Electrical equipment intended to be part of a fixed electrical installation can
can only be installed by a registered installation company in accordance with the
Electrical Regulations
equipment.. If this is not followed, the guarantee will not apply.
After you have received the products, you should, as soon as you have the opportunity, check whether the delivery is in accordance with the dispatch confirmation. Research aboutthe products have been damaged during transport, or if the products are otherwise faulty
or missing.
If an error or deficiency is discovered, you must within a reasonable time after it became
discovered, or should have discovered it, give the seller notice that you want to make a claim
the deficiency (complaint). If you do not advertise in time, the right to do is lost
the shortage applicable.
Reservation
We reserve the right for any typographical errors and price changes.
Privacy statement and consent to use of data
It is important for us to comply with the applicable laws and regulations when we process them
the personal information you provide to us. Here we inform you about how we collect
enter and process such data. The privacy policy below indicates which
information recorded about you when you visit our website, what we use
to them, your rights and that you can contact us if there is anything you are wondering about.
1. Responsible for the collection of data
The website is responsible for the collection, processing and use of your personal data information. You can at any time gain access to the information we have stored about you or exercise your right to block, change or delete the data. If
you have questions for us regarding registered personal data or other matters within
privacy, please contact us.
2. Collection, processing and use of personal information
When do we collect personal data about you? When you interact with us in person, through correspondence, by telephone, by e-mail or via our website. We may collect personal data if it is considered to be of legitimate interest, and if this interest is not exceeded by yours privacy interests. Before the data is collected, we perform an assessment to ensure us that a mutual interest has been established between you and us.
Use of data by third parties
When you use our website, anonymised information is also sent about how
you use the website for services such as Facebook, Google Analytics and similar.
This data is collected via cookies and data pixels, and is used to show you relevant ads or content based on products you've looked at, added in the shopping cart or purchased, and to measure the effect of such advertisements. You can read more about our use of cookies on our website. We have a data processing agreement with the supplier of the software for our website which regulates the parties' rights and obligations according to the GDPR.
3. Purpose and authority of the processing
We collect and use personal data mainly to carry out direct sales, direct marketing and customer service. We may use your information for the following purposes:
4. What type of personal data is collected?
We collect your name, address, phone number and email address. We can also collect enter feedback, comments and questions that we have received from you in
service-related communication and activities, such as meetings, telephone calls,
documents and email. From our website we may collect IP addresses and
actions performed on the page.
We do not collect and do not process special categories of personal data,
such as unique identifiers and sensitive personal data.
Our partners have undertaken to handle personal data in
according to GDPR, the EU's privacy legislation.
5. How long do we keep your personal data?
The information is stored for as long as is necessary to offer the services and
manage the customer relationship, or to fulfill statutory duties, as well as to ensure
coverage of any legal claims. The website only stores information in EU/EEA countries and in approved countries according to GDPR.
Information will not be passed on for purposes other than those stated herein
the declaration. You can at any time demand access to which information is stored
you, and ask us to correct, delete or send you the information in a machine-readable format
format. You will also have an overview of your information on your profile on the websites.
6. Rights to your personal data
You have the following rights to your personal data: